Managed IT Support Services
Providing 24/7 UK-based support, proactive monitoring, and user-centric solutions to optimise IT performance, reduce costs, and enhance user satisfaction
MANAGED IT SERVICE DESK
Enhancing your user experience, improving cyber security and streamlining costs.
At Global 4, we offer UK-based managed IT support designed to reduce costs and incidents, tackle IT talent shortages, and provide a superior user experience. Our IT support services enable your end-users to focus on their work without being disrupted by IT issues.
The Global 4 IT Service Desk is dedicated to monitoring and enhancing user experience, minimising frustrations, and alleviating the pressure on your team. Our services facilitate remote working, providing flexibility and expanding recruitment options for your organisation. By improving efficiency and job satisfaction, we help boost productivity and staff retention. Our flexible approach helps navigate the challenges of IT talent shortages and economic uncertainties, with solutions tailored to your needs.
Rest assured that your workforce is in good hands with managed IT support from Global4. Our IT Service Desk is here to ensure your users work efficiently and feel satisfied, while we focus on delivering genuine value for our customers.
Average ticket response.
Our average ticket response time for Managed IT requirements is nine minutes.
Solved through automation.
Ensuring that your business is always secured efficiently is key. 36% of cases are solved through automation.
First contact.
We are extremely proud that 85% of all cases we receive are solved or fixed on the first contact.
OUR PLANS
Choose a plan that suits you.
Finding the right IT support is essential for any business, and that’s why we offer a range of flexible plans to suit your unique needs.
Whether you’re looking for fundamental support with our Core plan, more extensive coverage with our Advanced plan, or a fully comprehensive service with our Complete plan, we’ve got you covered.
Each plan is designed to provide robust, proactive support to keep your systems running smoothly and securely, allowing you to focus on what matters most—growing your business.
Fast resolution.
Our IT Service Desk engineers prioritise first-contact resolution and high-quality service, always focusing on responsiveness and customer experience. We provide support whenever and wherever you need it, across multiple languages and time zones.
Cost effective.
Outsourcing your IT Service Desk to an efficient and user-centric provider like Global4 can be highly cost-effective. We offer second-line support at the first point of contact, ensuring your users get back to work faster.
Focus on your business.
The Global4 IT Service Desk is designed to deliver tangible benefits, such as improved business performance, greater efficiency and responsiveness, and an enhanced user experience. Our approach also ensures that your team receives a personalised and empathetic experience.
SERVICE LEVEL AGREEMENTS.
Going beyond SLAs.
While Service Level Agreements (SLAs) are a useful measure of response times, we believe they are not enough to gauge the true satisfaction of IT users. That’s why we operate SLAs alongside Experience Level Agreements (XLAs),
focusing on what matters most to your staff—great service and reliable technology.
How Do We Achieve This?
We consistently focus on user satisfaction, gathering data on a procedural basis to ensure that no step in the process is overlooked. This is done in a way that does not burden IT users, which is a key differentiator in delivering value.
Ticket close process.
A barometer allows staff to express their satisfaction with a single click in the case email. This has proven highly effective in identifying individual concerns and measuring overall satisfaction with IT as a service.
Interaction with users.
Initial floor walks and introductions are great for building relationships between our teams and yours, but this should be repeated whenever feasible. We understand the risk of users holding on to IT issues due to the perceived time it takes to raise a ticket—essentially just putting up with it.
Experience manager.
You will be assigned a dedicated Customer Experience Manager (CXM) who will work with you before and after the service commences to ensure the best possible service.
OUR IT SERVICE DESK
Taking your support to the next level.
Unlock superior IT support with Global4, where adaptability, growth potential, and a commitment to people are integrated to elevate your operational capabilities. Our tailored managed IT services are crafted with precision to align with your specific demands, providing consistent and comprehensive support whenever and wherever you need it.
Choose what to outsource.
Our flexible, scalable, and people-centric managed IT support services offer exceptional service levels with added value for continuous improvement.
Tailored to you.
If something goes wrong or users need help, it’s reassuring to know our service desk is available 24/7.
Proactive monitoring.
Our service desk engineers prioritise first-contact resolution and service quality, putting customer experience first every time.
Transparent reporting.
You can access transparent reports about the overall performance of the service desk, helping to shape smarter IT decisions and investments.
OUR SERVICES FOR YOU.
Learn more today.
Our support plans
Finding the right IT support is essential for any business, and that’s why we offer a range of flexible plans to suit your unique needs. Click below to learn more about our plans, and how we can tailor them to your business.
Cyber Essentials.
Cyber Essentials certification demonstrates your commitment to cybersecurity. Global 4 guides you through the certification process, helping you implement key security measures and address vulnerabilities.
Going beyond SLA’s
While Service Level Agreements (SLAs) are a useful measure of response times, we believe they are not enough to gauge the true satisfaction of IT users. That’s why we operate XLAs, and look at the overall customer experience.
