Proven expertise, proven results, proven smiles.
Your dental practice, now located in the cloud.
In a busy dental practice, the sound of the phone often competes with the sound of the drill.
Receptionists potentially field hundreds of calls a day from time-starved patients for whom a constant engaged tone or, worse, a call going unanswered is an infuriating inconvenience.
When those patients finally get through, the experience can make for a frosty interaction that reflects poorly on the practice and unfairly burden receptionists or agents with caller negativity from the moment a conversation begins.
Customer Experience First
Our super-smart, cloud-based telephone systems feature IVR functionality, call queuing, auto-attendant answering, voicemail and automatic call back – all easily-manageable by practice reception staff to ensure the best possible experience for both them and their callers.
Seamless Integration
Our systems can also be seamlessly integrated into all of the most popular dentistry Customer Relationship Management platforms; providing on-screen caller identity information for enhanced user efficiency and that all-important personal touch.
Reporting and Analytics
In addition, our systems’ clever call reporting and data analysis functionality enables users to record calls, track volumes and response rates, and identify receptionist training requirements capable of driving ongoing improvements.
Take the pressure off busy receptions.
Configure call queues to separate routine calls with appointment bookings or cancellations, with call routing options for different times of day, and automatic call-backs if wait times get too long.
Collaborate efficiently with colleagues.
CallSwitch is more than just a phone system, combining voice, video, instant messaging, conferencing, directory services, and more –with access via desktop or mobile devices.
Access and protect patient information.
Secure integration with the EMIS patient information database speeds up call handling, keeps contact details up to date, and helps you reach quality of care targets, without added cost.
Manage expectations and
identify improvements
The administrative portal is intuitive and simple to navigate, making it easy to set out-of-hours messages at weekends and public holidays, ensuring callers receive the right information and that their expectations are appropriately managed.
In addition, our systems’ clever call reporting and data analysis functionality enables users to record calls, track volumes and response rates, and identify receptionist training requirements capable of driving ongoing improvements.
We have already helped hundreds of practices all over the UK modernise their telephony and make huge costs savings. From a small on-site system to a centrally-hosted solution serving your wider multi-site network, let us help your practice to work better, smarter and more efficiently.
Unified communications, built specifically for your practice.
Everything, anywhere, on any connected device – welcome to the new world of unified communications. Your telephony, your email, your messaging, your video-conferencing, your collaboration tools, your data, your workflow applications: all seamlessly brought together and accessed from a single user interface on a desktop, laptop, tablet or mobile.
It’s the way the smartest businesses now operate: leveraging the power of the cloud plus the huge benefits of the transformational work-from-anywhere revolution. CallSwitch does it all; plus enabling advanced Microsoft Teams call-routing, plug & play CRM integrations, and game-changing AI-powered call recording and analytics.
Your business, our solutions, all in one place.
We are trusted by thousands of
businesses around the UK
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