Residential Sales Representative £19,000 - £21,000 + OTE £8,200

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Basic Salary: £19,000 - £21,000 depending on experience, + OTE

Location:        Horsham, West Sussex.

Holiday:         25 days, increasing to 30 with service.

Hours:      Monday to Friday 08:30am - 5:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

Due to the growth of our business we are currently looking to recruit a group of Sales Representatives to join our fantastic team in our Horsham office. Over the past couple of months the team has been steadily growing and we are thrilled with the successes of our new recruits. 

 

Run by Global 4 Communications, this exiting role offers the opportunity to represent major brands, such as Ovo Energy, Spark Energy, Home Telecom, Weekly Broadband and many more. With over 4,000 trusted letting and estate agencies as partners, providing excellent customer service is at the heart of what we do. This is underlined in our fantastic rating of ‘GREAT’ on Trustpilot! We are all about happy staff = happy customers, which is why we offer a competitive salary, plus excellent benefits, including:


• Discounted broadband, fibre, Sky TV and Sky mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays (rota)
• Buy and sell holiday scheme
• Commission scheme on upselling and contracts (£8,200 OTE per annum)
• Death in service benefit
• Free fresh fruit, tea and coffee
• Free onsite parking
• Fun incentives.
• Beer Fridge Friday!


What should I expect on a day to day basis?


As a Sales Representative, you will be at the heart of helping customers arrange their essential services when moving home, such as Broadband, TV and Energy. Moving home is one of the most stressful times in our customers lives, so helping take the stress away is what we are all about. Dealing with potential customers over the phone, web chat, email and social media, you will need to be able to think fast and deal with objections, turning them into a positive experience. You will promote our products and services to potential customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer. Comprehensive ongoing training is provided which gives ambitious team members the opportunity to progress within the organisation to higher rewarding roles.


What do we expect from you?


The ideal person to join our close team will be:
• Confident and professional on the phone
• Friendly and able to build relationships
• Self-motivated with a positive attitude
• Target driven
• Experienced in sales (preferred)
• Open to learning new skills

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Customer Care Advisor £19,000 - £21,000 (depending on experience) plus commission OTE circa £25,000+

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Customer Care – Retentions

Due to the growth of the company and our partnership with Sky TV and Spark Energy, we are currently looking for a Customer Care Advisor to join our fantastic team in our Horsham office.

This exciting opportunity is for the residential Home Telecom division, run by Global 4 Communications. Rated ‘Great’ on Trustpilot for our service and with partnerships with over 4,000 trusted letting and estate agents, providing excellent customer service is at the heart of what we do. We are all about happy staff = happy customers, which why we offer a competitive salary, plus excellent benefits, including:

• Discounted Broadband, Fibre, Sky TV and Sky Mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank 
holidays
• Commission scheme (£3,000 OTE per annum)
• Death in service benefit
• Friday Beer and wine fridge
• Free fresh fruit, tea and coffee

What should I expect on a day to day basis? 
As a Customer Care Advisor, you will be looking after our customers who may be looking to change, upgrade, or cancel their services. Dealing with queries and complaints over phone, webchat, email and social media, you will need to be able to think fast and deal with challenges, turning them into a positive experience. You will promote our products and services to our customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer.

What do we expect from you?
The ideal person to join our friendly team will be:
• Confident and professional on the phone
• Friendly, energetic and able to build relationships
• Experienced in customer service or call centre (minimum 1 year)
• Self-motivated with a positive attitude
• Experienced in sales (preferred)

Basic Salary £19,000 - £21,000 depending on experience, plus commission, OTE cira £25,000+

Hours: Monday to Friday 8.30 am - 5.30pm plus a minimum one Saturday a month 9am - 1pm (paid at time and a half)

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

 

Finance Assistant £22,000 - £24,000

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Finance Assistant 

Hours:       8.30am - 5.30pm, Monday to Friday           

Holiday:    25 days, increasing to 30 with service.

Salary:      Up to £24,000 DOE

 

Summary:

Our expanding finance team is looking for a Finance Assistant to help with the preparation of various financial documents. The ideal candidate’s experience will include: sales ledger, purchase ledger, account reconciliation, accounts payable, processing cheques, generating reports and ordering supplies. We’re looking for a candidate who is looking to progress in their accounting studies, has strong attention to detail and an understanding of accounting principles.

 

Key Responsibilities:

 

• Matching invoices to purchase orders
• Checking and logging purchase invoices
• Raising payments and processing
• Reconciling supplier statements
• Dealing with supplier queries
• Employee expenses
• Assistance with general company administration, booking hotels and accommodation.
• Liaising with team members
• Bank reconciliations
• Chasing outstanding payments and raising credits
• Handling customer payments and queries
• Processing new client accounts and credit checks

Key Requirements:

• Must have purchase ledger experience

• Must have sales ledger experience 

• IT literate with Microsoft Excel experience and Sage Line 50
• You will have both excellent verbal and written communication skills.
• You will be a positive, pro-active and personable individual who will fit in well with this dynamic small team of individuals.
• You will be self-motivated and able to meet deadlines without direct, daily supervision.
• You will have excellent attention to detail, numerate and take pride in your work.
• Ad hoc duties as requested by the Finance Manager

Company Benefits:

 

·  Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

·  Free on-site parking.

·  Pension scheme.

·  Childcare vouchers.

·  Death in service benefit.

·  Sky TV.

·  Free tea and coffee.

·  Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

Project Manager £28,000 - £30,000 depending on experience

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Job Summary
A fantastic opportunity has arisen for a Customer Focused, Solution Driven Project or Service Delivery Manager to join our growing, fast paced telecommunications company. We are moving in to larger, multi-site market sectors and are looking for a Project Manager to provide our customers with a detailed, organised and structured plan for the implementation of Global 4 services and products.

Project Management here is customer focused. We’re not wedded to every element of a project managed standard but rather tend to take a flexible and pragmatic approach with enough rigour to ensure that: risks are identified and addressed early, resourcing and budget planning is effective, monitored and managed, project updates are relayed accurately to all stakeholders, and services are delivered to the highest standard. One thing we’re absolutely committed to is transparency.

The Project Team are a new department within our company so this is a fantastic chance to join the team at the beginning of the journey and help shape its future. Your input will be vital to our journey.


Responsibilities

  • Proactively manage a number of high profile projects - coordinating both internal and external stakeholders
  • Identify and manage risks to ensure delivery is on time
  • Oversee and control any necessary changes throughout the process
  • Understand, follow and help shape a standard PM Process
  • Report regularly to management, teams and the customer
  • Close the project - including evaluating successes and challenges to enhance learning for the teams next project.

Skills 

  •  Attention to detail and quality focussed
  • Excellent communication & organisational skills
  • Proactive attitude & willingness to go the extra mile
  • Proven ability to work to tight deadlines in a fast paced and changing environment
  •  Own and be accountable for projects through the whole project lifecycle 
  • Communicate, influence and build relationships at all levels within the organization, our supply chain, and our customers. This includes relationship management of key stakeholders and senior managers
  •  Identify, understand and manage project issues and risks, develop constructive solutions and recommend or implement specific actions to address them, ensuring escalation where appropriat 
  • Able to build strong working relationships and influence change
  •  Ability to multi-task and to successfully manage more than one project
  •   Knowledge of project management tools and techniques with a good understanding of their application and value
  • Ability to work independently but effectively in a team environment. Able to take assignments, organize them, move quickly and execute until completion

Experience

  • Degree level educatio    
  • Recognised Project Management qualification preferred and/or previous experience in telecoms, or within a technical Service Delivery environmen
  • Proven record of providing excellent customer service

Company Benefits: 

  • Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays) 
  •  Buy and sell holiday
  • Pension scheme
  •  Death in service benefit
  •  Sky TV
  • Ongoing training and development

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Service Delivery Manager £34,000 - £36,000 dependant on experience

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Global 4 Communications is seeking a Service Delivery Manager

 

Hours:     Monday to Friday 8.30am - 5.30pm

 

Location Horsham, West Sussex

 

Salary:    up to £36,000, depending on experience

 

You’ll be responsible for the leadership, coaching, motivation and performance management of a team of technically skilled advisors. You will support your team and the wider department with a wide range of customer enquiries including resolving telecom, mobile phone and fault issues. The role will have oversight of our 1st Line Faults Team and Provisioning Teams.

 

We are looking for someone who is customer service focussed, has excellent communication skills and telecoms experience. The role will be extremely varied with responsibilities to include:

 

Key Responsibilities:

  • Management and full oversight of our B2B provisioning team
  • Oversight of the 1st Line Faults Team
  •  Monitoring staff performance
  •  Managing suppliers such as BT Openreach, NEC, TalkTalk etc
  •  Point of contact for escalated technical customer queries and issues
  •  Logging escalated faults with engineers
  • Oversight of all provisioning of new services
  • Working closely with our Project Management Team

 

Skills and Experience:

 

  • Strong Microsoft Office skills in Word and Excel
  • Experience of telecoms faults/provisioning
  • Exceptional organisational and planning skills
  • The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment
  • Ability to build a good rapport with internal and external stakeholders
  • Ability to handle complaints in a timely and professional manner 

 

Benefits:

 

  • Discounted Broadband, Fibre, Sky TV, and Sky Mobile Packages
  • Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays
  • Death in service benefit
  • Free fresh fruit, tea and coffee
  • Eye care Vouchers
  • Pension

 

About Us

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

Residential Provisioner £20,000 - £22,000

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Residential Provisions 

 

Basic Salary £20,000 - £22,000 plus commission, depending on experience.

 

Hours: Monday to Friday 8.30am - 5.30pm, plus a minimum one Saturday a month 9am - 1pm (paid    at time and a half).

 

Location: Horsham, West Sussex

 

Division: Home Telecom

 

Home Telecom – residential division of Global 4 Communications, are seeking a Customer Service Executive. Working in a lively, fast pace office you will be the first point of contact for customers with new installations - providing excellent service by assisting with them through the process of their installation right through to completion. 

 

The role:

 

  • Managing the day-to-day requires of customers order and queries, over the phone, via email or on webchat
  • Demonstrate high levels of customer focus
  • Develop a strong understanding of products, processes, systems and customer needs (training givenProcessing and tracking customers installations
  • Enquires are dealt with in a quick and efficient manner
  • Meeting all agreed service targets and KPI’s while delivering excellent customer service
  • Liaise with both internal and external customers
  • Work closely with the sales team to ensure an excellent customer experience
  •  Accurately entering and keeping customer details updated on inhouse database
  • Selling additional products to meet customer needs

 

Key Requirements:

 

  • Excellent verbal and written communication skills
  • Excellent attention to detail
  • Proven experience working to targets and deadlines
  • Computer literate.
  • Self-motivated
  • Highly organised with the ability to prioritise efficiently
  • Be able to demonstrate a methodical approach to completing tasks
  • Ideally phone -based customer service experience
  • Ability to empathise
  • Customer Centric team player
  • Experience of telecoms advantageous

 

Company Benefits:

 

  •  Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)
  •  Buy and sell holiday
  •  Free on-site parking
  • Pension scheme
  • Death in service benefit
  •  Sky TV
  • Free tea and coffee
  • Free fresh fruit.

 

About Us

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Residential Sales Administrator £19,000 - £21,000

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Residential Sales Administrator Global 4 Communications & Home Telecom - Horsham

 

£19,000 - £21,000 a year DOE

 

Due to the growth of our outsource partner Ovo Energy Group (with over 1.5 million customers), we are currently looking for a Residential Sales Administrator to join our fantastic team in our Horsham office. This is a newly created role to support our thriving sales division.

 

We are seeking an efficient, confident, pragmatic customer service/resolution specialist to support our busy sales function on a day to day basis.

 

If you have a keen eye for detail and enjoy working within a fast-paced team environment, then this may be the role for you.

 


Daily Responsibilities: 

 

·         Taking a varied selection of inbound calls which will require handling/directing and potential problem solving and assistance

 

·         Distribution of specific call back requests to individual agents, departments or our external service partners

 

·         Good understanding and working knowledge of our CRM and phone systems - full training will be provided

 

·         Daily management of emails and feedback forums

 

·         Responding in good time to customer queries/specific requests/issues via email

·         Distribution of sales emails to specific agents/departments and responses

 

 

 

The ideal candidate will hold the below skills/attributes:

 

·         Confident in decision making

 

·         Enthusiastic

 

·         Good verbal and written skills

 

·         Great team player

 

·         Ability to work independently

 

·         The ability to problem solve

 

·         Work to deadlines 

 

 

Company benefits:

 

  • Discounted broadband, fibre, Sky TV and Sky mobile packages
  • Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidayBuy and sell holiday schem
  • Commission scheme on upselling and contracts (£8,200 OTE per annum)
  • Death in service benefit
  • Free onsite parking

 

Please bear in mind that as this role is newly created the daily duties and responsibilities may change overtime to reflect the needs of the business.

 

About Us

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Provisioning Coordinator £23,000 - £25,000

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Global 4 Communications is seeking a Provisioning Coordinator / Order Manager

 

Basic Salary £23,000 - £25,000, depending on experience

 

Hours are Monday to Friday 8.30am - 5.30pm

 

Location Horsham, West Sussex

 

We are looking for an enthusiastic individual to join our friendly Provisioning Team. Customer service is at the heart of what we do, so the ideal candidate will have excellent customer service skills that they can demonstrate when supporting our customers. You will be responsible for helping our B2B customers with orders for lines, data, mobiles, networks and telephone systems by keeping our customers updated and working with suppliers to place and manage the orders. This role will develop new and existing skills with order management and customer experience.

 

Our team work in a fast paced environment to turn around orders within our SLA with the aim to beat our customers expectations. You will need to be highly organised, able to soak up new information and use different supplier portals to manage the orders effectively. This role is ideal for someone wanting to learn new skills or develop existing ones in Order Management, Provisioning and Projects. 

 

 

Key Responsibilities:

 

· Ensure the timely processing of customer orders on various systems and portals, managing the project to completion

 

· Answering incoming phone calls and emails from customers and suppliers

 

· Keeping customers informed via phone & email

 

· Maintaining an accurate record of activity, jobs outstanding and highlighting potential issues

 

· Managing suppliers such as BT Openreach, Gamma, NEC, NFON, TalkTalk etc

 

Skills and Experience:

 

· Strong Microsoft Office skills in Word, Excel and PowerPoint

 

· Ability to work with minimum supervision/direction

 

· Assertive, self-starter and pro-active

 

· Exceptional organisational and planning skills

 

· Forward- thinking individual

 

· Attention to detail and problem-solving skills

 

· You will be a self-starter with the ability to multitask and work under pressure.

 

· The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment

 

· You will be highly motivated with the ability to pick things up quickly and gain knowledge of new products and technologies

 

· You will possess exemplary customer service skills, with a professional and friendly telephone manner and communication style

 

 

Company Benefits:

 

· Discounted Broadband, Fibre, Sky TV and Sky Mobile packages

 

· Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

 

· Death in service benefit

 

· Pension

 

· Friday fridge!

 

· Free fresh fruit, tea and coffee.

 

· Eye care Vouchers

 

 

About Us

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

 

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