Residential Sales Representative £19,000 - £21,000 + OTE £8,200

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Basic Salary: £19,000 - £21,000 depending on experience, + OTE

Location:        Horsham, West Sussex.

Holiday:         25 days, increasing to 30 with service.

Hours:      Monday to Friday 08:30am - 5:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

Due to the growth of our business we are currently looking to recruit a group of Sales Representatives to join our fantastic team in our Horsham office. Over the past couple of months the team has been steadily growing and we are thrilled with the successes of our new recruits. 

 

Run by Global 4 Communications, this exiting role offers the opportunity to represent major brands, such as Ovo Energy, Spark Energy, Home Telecom, Weekly Broadband and many more. With over 4,000 trusted letting and estate agencies as partners, providing excellent customer service is at the heart of what we do. This is underlined in our fantastic rating of ‘GREAT’ on Trustpilot! We are all about happy staff = happy customers, which is why we offer a competitive salary, plus excellent benefits, including:


• Discounted broadband, fibre, Sky TV and Sky mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays (rota)
• Buy and sell holiday scheme
• Commission scheme on upselling and contracts (£8,200 OTE per annum)
• Death in service benefit
• Free fresh fruit, tea and coffee
• Free onsite parking
• Fun incentives.
• Beer Fridge Friday!


What should I expect on a day to day basis?


As a Sales Representative, you will be at the heart of helping customers arrange their essential services when moving home, such as Broadband, TV and Energy. Moving home is one of the most stressful times in our customers lives, so helping take the stress away is what we are all about. Dealing with potential customers over the phone, web chat, email and social media, you will need to be able to think fast and deal with objections, turning them into a positive experience. You will promote our products and services to potential customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer. Comprehensive ongoing training is provided which gives ambitious team members the opportunity to progress within the organisation to higher rewarding roles.


What do we expect from you?


The ideal person to join our close team will be:
• Confident and professional on the phone
• Friendly and able to build relationships
• Self-motivated with a positive attitude
• Target driven
• Experienced in sales (preferred)
• Open to learning new skills

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Customer Care Advisor £19,000 - £21,000 (depending on experience) plus commission OTE circa £25,000+

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Customer Care – Retentions

Due to the growth of the company and our partnership with Sky TV and Spark Energy, we are currently looking for a Customer Care Advisor to join our fantastic team in our Horsham office.

This exciting opportunity is for the residential Home Telecom division, run by Global 4 Communications. Rated ‘Great’ on Trustpilot for our service and with partnerships with over 4,000 trusted letting and estate agents, providing excellent customer service is at the heart of what we do. We are all about happy staff = happy customers, which why we offer a competitive salary, plus excellent benefits, including:

• Discounted Broadband, Fibre, Sky TV and Sky Mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank 
holidays
• Commission scheme (£3,000 OTE per annum)
• Death in service benefit
• Friday Beer and wine fridge
• Free fresh fruit, tea and coffee

What should I expect on a day to day basis? 
As a Customer Care Advisor, you will be looking after our customers who may be looking to change, upgrade, or cancel their services. Dealing with queries and complaints over phone, webchat, email and social media, you will need to be able to think fast and deal with challenges, turning them into a positive experience. You will promote our products and services to our customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer.

What do we expect from you?
The ideal person to join our friendly team will be:
• Confident and professional on the phone
• Friendly, energetic and able to build relationships
• Experienced in customer service or call centre (minimum 1 year)
• Self-motivated with a positive attitude
• Experienced in sales (preferred)

Basic Salary £19,000 - £21,000 depending on experience, plus commission, OTE cira £25,000+

Hours: Monday to Friday 8.30 am - 5.30pm plus a minimum one Saturday a month 9am - 1pm (paid at time and a half)

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

 

Residential Provisioner £20,000 - £22,000

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Residential Provisions 

 

Basic Salary £20,000 - £22,000 plus commission, depending on experience.

 

Hours: Monday to Friday 8.30am - 5.30pm, plus a minimum one Saturday a month 9am - 1pm (paid    at time and a half).

 

Location: Horsham, West Sussex

 

Division: Home Telecom

 

Home Telecom – residential division of Global 4 Communications, are seeking a Customer Service Executive. Working in a lively, fast pace office you will be the first point of contact for customers with new installations - providing excellent service by assisting with them through the process of their installation right through to completion. 

 

The role:

 

  • Managing the day-to-day requires of customers order and queries, over the phone, via email or on webchat
  • Demonstrate high levels of customer focus
  • Develop a strong understanding of products, processes, systems and customer needs (training givenProcessing and tracking customers installations
  • Enquires are dealt with in a quick and efficient manner
  • Meeting all agreed service targets and KPI’s while delivering excellent customer service
  • Liaise with both internal and external customers
  • Work closely with the sales team to ensure an excellent customer experience
  •  Accurately entering and keeping customer details updated on inhouse database
  • Selling additional products to meet customer needs

 

Key Requirements:

 

  • Excellent verbal and written communication skills
  • Excellent attention to detail
  • Proven experience working to targets and deadlines
  • Computer literate.
  • Self-motivated
  • Highly organised with the ability to prioritise efficiently
  • Be able to demonstrate a methodical approach to completing tasks
  • Ideally phone -based customer service experience
  • Ability to empathise
  • Customer Centric team player
  • Experience of telecoms advantageous

 

Company Benefits:

 

  •  Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)
  •  Buy and sell holiday
  •  Free on-site parking
  • Pension scheme
  • Death in service benefit
  •  Sky TV
  • Free tea and coffee
  • Free fresh fruit.

 

About Us

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Provisioning Coordinator £23,000 - £25,000

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Global 4 Communications is seeking a Provisioning Coordinator / Order Manager

 

Basic Salary £23,000 - £25,000, depending on experience

 

Hours are Monday to Friday 8.30am - 5.30pm

 

Location Horsham, West Sussex

 

We are looking for an enthusiastic individual to join our friendly Provisioning Team. Customer service is at the heart of what we do, so the ideal candidate will have excellent customer service skills that they can demonstrate when supporting our customers. You will be responsible for helping our B2B customers with orders for lines, data, mobiles, networks and telephone systems by keeping our customers updated and working with suppliers to place and manage the orders. This role will develop new and existing skills with order management and customer experience.

 

Our team work in a fast paced environment to turn around orders within our SLA with the aim to beat our customers expectations. You will need to be highly organised, able to soak up new information and use different supplier portals to manage the orders effectively. This role is ideal for someone wanting to learn new skills or develop existing ones in Order Management, Provisioning and Projects. 

 

 

Key Responsibilities:

 

· Ensure the timely processing of customer orders on various systems and portals, managing the project to completion

 

· Answering incoming phone calls and emails from customers and suppliers

 

· Keeping customers informed via phone & email

 

· Maintaining an accurate record of activity, jobs outstanding and highlighting potential issues

 

· Managing suppliers such as BT Openreach, Gamma, NEC, NFON, TalkTalk etc

 

Skills and Experience:

 

· Strong Microsoft Office skills in Word, Excel and PowerPoint

 

· Ability to work with minimum supervision/direction

 

· Assertive, self-starter and pro-active

 

· Exceptional organisational and planning skills

 

· Forward- thinking individual

 

· Attention to detail and problem-solving skills

 

· You will be a self-starter with the ability to multitask and work under pressure.

 

· The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment

 

· You will be highly motivated with the ability to pick things up quickly and gain knowledge of new products and technologies

 

· You will possess exemplary customer service skills, with a professional and friendly telephone manner and communication style

 

 

Company Benefits:

 

· Discounted Broadband, Fibre, Sky TV and Sky Mobile packages

 

· Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

 

· Death in service benefit

 

· Pension

 

· Friday fridge!

 

· Free fresh fruit, tea and coffee.

 

· Eye care Vouchers

 

 

About Us

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

 

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