Residential Sales Representative £19,000 - £21,000 + OTE £8,200

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Basic Salary: £19,000 - £21,000 depending on experience, + OTE

Location:        Horsham, West Sussex.

Holiday:         25 days, increasing to 30 with service.

Hours:      Monday to Friday 08:30am - 5:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

Due to the growth of our business we are currently looking to recruit a group of Sales Representatives to join our fantastic team in our Horsham office. Over the past couple of months the team has been steadily growing and we are thrilled with the successes of our new recruits. 

 

Run by Global 4 Communications, this exiting role offers the opportunity to represent major brands, such as Ovo Energy, Spark Energy, Home Telecom, Weekly Broadband and many more. With over 4,000 trusted letting and estate agencies as partners, providing excellent customer service is at the heart of what we do. This is underlined in our fantastic rating of ‘GREAT’ on Trustpilot! We are all about happy staff = happy customers, which is why we offer a competitive salary, plus excellent benefits, including:


• Discounted broadband, fibre, Sky TV and Sky mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays (rota)
• Buy and sell holiday scheme
• Commission scheme on upselling and contracts (£8,200 OTE per annum)
• Death in service benefit
• Free fresh fruit, tea and coffee
• Free onsite parking
• Fun incentives.
• Beer Fridge Friday!


What should I expect on a day to day basis?


As a Sales Representative, you will be at the heart of helping customers arrange their essential services when moving home, such as Broadband, TV and Energy. Moving home is one of the most stressful times in our customers lives, so helping take the stress away is what we are all about. Dealing with potential customers over the phone, web chat, email and social media, you will need to be able to think fast and deal with objections, turning them into a positive experience. You will promote our products and services to potential customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer. Comprehensive ongoing training is provided which gives ambitious team members the opportunity to progress within the organisation to higher rewarding roles.


What do we expect from you?


The ideal person to join our close team will be:
• Confident and professional on the phone
• Friendly and able to build relationships
• Self-motivated with a positive attitude
• Target driven
• Experienced in sales (preferred)
• Open to learning new skills

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Customer Care Advisor £19,000 - £21,000 (depending on experience) plus commission OTE circa £25,000+

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Customer Care – Retentions

Due to the growth of the company and our partnership with Sky TV and Spark Energy, we are currently looking for a Customer Care Advisor to join our fantastic team in our Horsham office.

This exciting opportunity is for the residential Home Telecom division, run by Global 4 Communications. Rated ‘Great’ on Trustpilot for our service and with partnerships with over 4,000 trusted letting and estate agents, providing excellent customer service is at the heart of what we do. We are all about happy staff = happy customers, which why we offer a competitive salary, plus excellent benefits, including:

• Discounted Broadband, Fibre, Sky TV and Sky Mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank 
holidays
• Commission scheme (£3,000 OTE per annum)
• Death in service benefit
• Friday Beer and wine fridge
• Free fresh fruit, tea and coffee

What should I expect on a day to day basis? 
As a Customer Care Advisor, you will be looking after our customers who may be looking to change, upgrade, or cancel their services. Dealing with queries and complaints over phone, webchat, email and social media, you will need to be able to think fast and deal with challenges, turning them into a positive experience. You will promote our products and services to our customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer.

What do we expect from you?
The ideal person to join our friendly team will be:
• Confident and professional on the phone
• Friendly, energetic and able to build relationships
• Experienced in customer service or call centre (minimum 1 year)
• Self-motivated with a positive attitude
• Experienced in sales (preferred)

Basic Salary £19,000 - £21,000 depending on experience, plus commission, OTE cira £25,000+

Hours: Monday to Friday 8.30 am - 5.30pm plus a minimum one Saturday a month 9am - 1pm (paid at time and a half)

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

 

Service Delivery Coordinator £23,000 - £25,000

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Global 4 Communications is seeking a Service Delivery Coordinator

 

Basic Salary £23,000 - £25,000, depending on experience

 

Hours are Monday to Friday 8.30am - 5.30pm

 

Location Horsham, West Sussex

 

We are looking for an enthusiastic individual to join our friendly Service Delivery Team. Customer service is at the heart of what we do, so the ideal candidate will have excellent customer service skills that they can demonstrate when supporting our customers.

 

The ideal candidate does not need to have service delivery experience, but be highly organised, able to soak up knowledge easily, has a high level of attention to detail and can work independently and within the team.

 

We will provide full and ongoing training to support your personal development to ensure you can help our B2B customers with orders for lines, data, mobiles, networks and telephone systems. We will guide you on best practice to keeping our customers updated and develop your skills in working with suppliers to place and manage the orders. This role will develop new and existing skills with service delivery, customer experience and project management.

 

Key Responsibilities:

 

· Ensure the timely processing of customer orders on various systems and portals, managing the project to completion

 

· Answering incoming phone calls and emails from customers and suppliers

 

· Keeping customers informed via phone & email

 

· Maintaining an accurate record of activity, jobs outstanding and highlighting potential issues

 

· Managing suppliers such as BT Openreach, Gamma, NEC, NFON, TalkTalk etc

 

Skills and Experience:

 

· Strong Microsoft Office skills in Word, Excel and PowerPoint

 

· Ability to work with minimum supervision/direction

 

· Assertive, self-starter and pro-active

 

· Exceptional organisational and planning skills

 

· Forward- thinking individual

 

· Attention to detail and problem-solving skills

 

· You will be a self-starter with the ability to multitask and work under pressure.

 

· The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment

 

· You will be highly motivated with the ability to pick things up quickly and gain knowledge of new products and technologies

 

· You will possess exemplary customer service skills, with a professional and friendly telephone manner and communication style

 

Company Benefits:

 

· Discounted Broadband, Fibre, Sky TV and Sky Mobile packages

 

· Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

 

· Death in service benefit

 

· Pension

 

· Friday fridge!

 

· Free fresh fruit, tea and coffee.

 

· Eye care Vouchers

 

About Us

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

Marketing Manager £35,000 - £40,000

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Global 4 Communications is seeking is seeking a Marketing Manager

Salary £35,000 - £40,000 dependant on experience 

Hours are Monday to Friday 08:30 – 17:30 

Location Horsham, West Sussex

 

We are currently looking for an experienced individual to head up our new marketing division within Global 4. 

As an organisation we are going through a very busy and exciting period of growth, with this growth comes the need for a strong marketing function to support the business. Our Global 4 Communications group is currently turning over £26m and employing 100 people in Horsham West Sussex.

As a business we focus on two key areas B2B and B2C, we have a strong presence in both areas but we’re looking to take the business to the next level!

We need to strengthen our brand in the B2B environment through press, exhibitions & digitally. Then approach our 50,000 residential clients with upgrades and additional products through direct mail, email, text and social media.

This position will report directly into our Managing Director and will be responsible for managing our Junior Marketing Designer.

 

Key Responsibilities/Requirements: 

·         Working closely with the board of directors to deliver key marketing strategies 

·         To design a planned marketing approach for a rolling 12-month period

·         To be able to guide, advise and work closely with teams across the business on any marketing queries 

·         To grow the marketing function within Global 4 supporting our existing Junior with their development and learning 

·         To be able to work in a hands-on environment where you will manage the design through to the execution 

Skills and Experience:

·         Assertive, self-starter and pro-active

·         Exceptional organisational and planning skills

·         Forward- thinking individual

·         Attention to detail 

·         People management experience (desirable)

·         Strong internal stakeholder management skills 

Company Benefits:

·         Discounted Broadband, Fibre, Sky TV and Sky Mobile packages

·         Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

·         Death in service benefit

·         Pension

·         Friday fridge!

·         Free fresh fruit, tea and coffee.

·         Eye care Vouchers

If you think that you would be a suitable applicant, please get in touch to discuss the role in more detail. You can contact our recruitment team on 01403 220254 or using recruitment@global4.co.uk.

 

 

 

 

 

Customer Support Advisor £19,000

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Customer Support Advisor

Salary: £19,000  

Hours: 8:30 – 5:30 Monday to Friday plus minimum of 1 Saturday a month on a rota basis between the hours of 9:00 – 1:00  

Holiday: 25 days + bank holidays 

Location: Horsham, West Sussex 

As one of our Customer Support Advisors

you will play a crucial role in providing solution support for our business customers. This is a fast paced and exciting role, which would be a perfect fit for an individual looking to progress within an office environment. 

The ideal candidate for this role, will be enthusiastic, customer centric and have the ability to work in a busy team! 

Responsibilities:

·         Prioritise customer calls and log customer queries submitted by telephone, email and instant message 

·         Ensure SLA’s are upheld

·         To record all essential information accurately

·         Sending communication out to our B2B and B2C customers notifying them of any updates via email, text and telephone

·         Monitoring of the team’s emails and work stack

·         Assisting the support team with ad hoc tasks

·         Supporting with back office admin

·         Raising cases to our suppliers 

Key requirements: 

·       Confident and professional on the phone

·        Friendly, energetic and able to build relationships both internally and externally

·       Self-motivated with a positive attitude

·       Maintain thorough and accurate customer service records

·       Go the extra mile to engage customers

·       Strong phone contact handling skills and active listening

·       Ability to multi-task, prioritize, and manage time effectively

·       Forward- thinking individual

Benefits: 

  •          Career progression opportunities
  •          Training & support
  •          Buy and sell holiday scheme
  •          2x death in service
  •         Pension contribution
  •         Fun office environment
  •         Free tea, coffee and fruit provided
  •         Onsite parking

About Us:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

Customer Support Specialist £20,000 - £24,000 dependant on experience

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Customer Support Specialist  

Salary: £20k - £24k dependant on experience 

Hours: 8:30 – 5:30 Monday to Friday plus minimum of 1 Saturday a month on a rota basis between the hours of 9:00 – 1:00  

Holiday: 25 days + bank holidays 

Location: Horsham, West Sussex 

As one of our Customer Support Specialists you will play a crucial role in providing solution support for our business and our residential customers. This is a fast paced and exciting role, which would be a perfect fit for an individual looking to progress within an office environment. 

This position will involve managing phone calls, live chat and working within our ticketing system to support our large client base.

The ideal candidate for this role, will be enthusiastic with a passion for customer service and problem solving, whilst also having a keen interest in IT/technology.

Please note that a full training program will be provided for this exciting role.

Key Responsibilities:

·   Delivering outstanding customer service to our customers via telephone, email and instant message

·   Diagnosing and resolving a multitude of telecoms and broadband queries for our residential customers offering support for Broadband, Phone and PC as appropriate

·   To record all essential information accurately

·    Prioritise customer queries or requests

·    Communicate with customers demonstrating high levels of professionalism

·     Work to Service Level Agreements and specified targets and objectives

Key requirements: 

  •          Good problem-solving ability
  •          Friendly, energetic and able to build relationships
  •          Self-motivated with a positive attitude
  •          Confident and professional on the phone
  •          Maintain thorough and accurate system records
  •          Go the extra mile to engage customer
  •         Able to work on own or as part of a team
  •          Strong phone contact handling skills and active listening
  •          Ability to multi-task, prioritize, and manage time effectively
  •          Forward- thinking individual
  •          Strong IT Skills

Benefits: 

  •          Career progression opportunities
  •          Training & support
  •          Buy and sell holiday scheme
  •          2x death in service
  •          Pension contribution
  •          Fun office environment        
  •       Free tea, coffee and fruit provided
  •          Onsite parking

About Us:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Qualified Accountant £50,000 - £55,000

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Qualified Accountant

 

Hours: Monday to Friday 8.30am to 5.30pm

 

Location: Horsham, West Sussex

 

Salary: £50k - £55k

 

Reporting to the Managing Director, you will ensure that the accounting function is managed in accordance with the company’s procedures and undertake the accounts preparation work i.e. auditing, corporation tax returns, annual returns, filing accounts with Companies House and filing corporation tax returns with the revenue - within the agreed timescales. Taking responsibility for the timely completion of all relevant HMRC returns.

 

Main Duties:

 

  • Tax returns, Tax Planning and VAT
  • Running year-end closings
  • Preparing analysis of accounts
  • Providing Profit & Loss reports, balance sheets, quarterly & year-end reports, budgets & forecasts, departmental incomes plus other reports as required for Directors/Management Team
  • Preparing year-end audit file
  •  Preparing a full set of accounts to completion
  • Maintaining and improving internal controls
  • Companies House and National Statistics returns

 

Profile:

 

  •          Minimum 3 years’ ACA/ACCA/CIMA qualified with hands on experience
  •          Up to date knowledge of accounting regulations (IFRS etc)
  •         Diligent with high attention to detail.
  •          Excellent communicator, at all levels
  •          High level of computer literacy
  •          Strong business acumen and understanding of financial issues.

 

Company Benefits:

 

  •          Death-in Service benefit
  •          Pension scheme
  •          Private Healthcare
  •          Holiday entitlement 25 days- increasing to 30 days with service (plus bank holidays)
  •          Free on-site parking
  •          Childcare vouchers
  •          Sky TV
  •          Ongoing training and development
  •          Free Tea/Coffee and fresh fruit. 

 

Working for Global 4:

 

Global 4 is a family run company and offer a fantastic working environment. There are numerous charity events across the year, team building days, a good social life and training opportunities. The office has free on-site parking and is within walking distance from the town centre, train station and bus stops.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Accounts Assistant £25,000 DOE

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Accounts Assistant 

Hours:       8.30am -5.30pm, Monday to Friday            

Holiday:    25 days, increasing to 30 with service.

Salary:      Up to £25,000 DOE

 

Summary:

Our expanding finance team is looking for an Accountant to help with the preparation of various financial documents. The ideal candidate’s experience will include: account reconciliation, accounts payable, processing cheques, generating reports and ordering supplies. We’re looking for a candidate who is looking to progress in their accounting studies, has strong attention to detail and an understanding of accounting principles.

 

Key Responsibilities:

 

• Matching invoices to purchase orders
• Checking and logging purchase invoices
• Raising payments and processing
• Reconciling supplier statements
• Dealing with supplier queries
• Employee expenses
• Assistance with general company administration, booking hotels and accommodation.
• Liaising with team members
• Bank reconciliations
• Chasing outstanding payments and raising credits
• Handling customer payments and queries
• Processing new client accounts and credit checks

 

Key Requirements:

• Must have purchase ledger experience 

• IT literate with Microsoft Excel experience and Sage Line 50
• You will have both excellent verbal and written communication skills.
• You will be a positive, pro-active and personable individual who will fit in well with this dynamic small team of individuals.
• You will be self-motivated and able to meet deadlines without direct, daily supervision.
• You will have excellent attention to detail, numerate and take pride in your work.
• Ad hoc duties as requested by the Finance Manager

Company Benefits:

·  Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

·  Free on-site parking.

·  Pension scheme.

·  Childcare vouchers.

·  Death in service benefit.

·  Sky TV.

·  Free tea and coffee.

·  Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

Credit Control Manager £30,000 - £35,000 DOE

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Credit Control Manager - Horsham

Basic Salary:        £30,000 - £35,000 DOE    

Location:              Horsham, West Sussex

Hours:                    Monday to Friday, 08:30 – 17:30, and one Saturday per month 9am-1pm (paid at time and a half overtime)

The Credit Control Manager will be responsible for the entire credit control process, with the main focus being to reduce the level of debt by supporting the existing credit control team and improving processes.  

The successful candidate will have proven Credit Control Management experience, whilst working as part of a busy team.

Key Responsibilities:

·         Continually working to improve the bad debt levels

·         Managing and leading a team of credit controllers – providing support and training where necessary

·         Working to improve and streamline processes

·         Overseeing the timely and effective collection of all debts and customer payments

·         Using specialist computer databases to check credit records

·         Creating reports from bespoke computer systems

·         Negotiating repayment plans

·         Processing payments

·         Tracing missing debtors

·         Starting legal proceedings if debts are not paid within an agreed time.

Key Requirements:

·         Credit Control management experience

·          Attention to detail

·          Confident with the ability to explain financial matters clearly

·          Strong Excel skills

·         Communication and listening skills

·         You will need to be assertive and work well under pressure

·         Control dispute resolution

·         Experience/understanding of legal procedures

Company Benefits:

·         Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays)

·         Buy and sell holiday

·         Free parking

·         Pension scheme

·         Childcare vouchers

·         Death in service benefit

·         Sky TV

·         Free tea, coffee and fresh fruit

·         Ongoing training and development

 

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

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