Equity Estate Agents
Customer Story.

Equity Estate Agents is a well-established, independent estate agency providing expert services across the residential property market. Known for their local expertise and personal approach, Equity Estate Agents specialise in sales, lettings, and property management. With a strong commitment to customer service, they guide clients through every step of the property journey, whether buying, selling, renting, or letting. Their tailored advice and deep knowledge of the local market have earned them a reputation for reliability and professionalism.

As a customer-facing business, Equity Estate Agents relies heavily on phone communication for buying, selling, renting, and letting properties. They were looking to review and upgrade their telecoms system to ensure seamless communication, particularly with their Reapit software. Equity needed a reliable solution that could meet their requirements without disrupting daily operations.

Given our extensive experience working with leading estate agents, we were confident we could provide the right telecoms solution for Equity. After thorough consultation to understand their specific needs, we recommended upgrading to the industry-leading 8×8 system. This solution not only integrated smoothly with their existing Reapit software but also offered enhanced features and cost-efficiency.

Although the initial installation was delayed due to the government’s lockdown measures, we maintained constant communication with Equity throughout the process, ensuring they were kept informed and ready to hit the ground running once restrictions lifted.

The collaboration between Global 4 and Equity Estate Agents resulted in a seamless installation of a new telephony system, ready as soon as the business reopened. This upgrade provided flexibility for both in-office and remote work, enabling the team to manage high call volumes efficiently and respond to enquiries faster. Advanced features like call routing and voicemail-to-email improved customer service, while reporting tools offered insights into performance and lead response times. The solution also ensured compliance with industry regulations, helping Equity Estate Agents maintain their leading position in the market with enhanced productivity and service delivery.

“Global 4 has been fantastic throughout the entire process. They took the time to understand our needs and offered a competitive, tailored solution. Even during the lockdown, they stayed in touch, ensuring we were prepared to go live as soon as we reopened. I would highly recommend Global 4 to any business looking to review their telecom setup. Their service is honest, professional, and reliable.”

Panny Ellinas – Director