Keith Pattinson
Customer Story.

Keith Pattinson has been a trusted name in property services since its inception. Operating across 30 locations, they provide a broad range of services, including residential sales, lettings, commercial property management, auctions, surveys, conveyancing, mortgages, and property maintenance.

Since 2018, Global 4 has proudly supported Keith Pattinson and their technology needs. Our long-standing partnership allows us to continuously help them adapt and evolve their digital infrastructure.

Keith Pattinson Estate Agency faced a pressing need for an estate-wide upgrade of their broadband services. Their existing infrastructure, based on ageing analogue broadband connections, was becoming increasingly unreliable and unable to meet the demands of their growing business. With key software applications migrating to the cloud, it was clear that the legacy system lacked the necessary bandwidth and stability to support modern, cloud-based operations, creating challenges with day-to-day operations.

Keith Pattinson required a future-proof, stable, and high-performance network solution that could ensure seamless operations across all branches, without disrupting their service to clients.

Global 4 recognised the opportunity to provide Keith Pattinson with a solution that would not only resolve their immediate concerns but also position them for future growth. We developed a project manager-led approach to overhaul their existing network infrastructure, ensuring the upgrade was handled with precision and minimal disruption.

Our technical refresh focused on both hardware and data services. By implementing Fibre to the Premises (FTTP) at the majority of branches and Single Order Generic Ethernet Access (SoGEA) at select locations, we provided significantly enhanced bandwidth, faster internet speeds, and greater resilience. The decision to integrate failover services at each branch meant that Keith Pattinson could now rely on continuous, uninterrupted connectivity—even in the event of network issues.

In addition to the broadband upgrade, we standardised the hardware used across all branches. This not only made network management more efficient but also simplified support and troubleshooting, reducing downtime and improving overall operational efficiency, creating a future-ready platform that could scale as their business demands evolved.

The broadband upgrade was successfully completed at 28 locations, delivering a significant boost in both bandwidth and stability of service. By transitioning from analogue to predominantly FTTP, Keith Pattinson now enjoys a more reliable and faster internet experience, improving the efficiency of their cloud-based operations across all departments.

The project was carried out with cost in mind, with Global 4 able to maintain their current spend, utilising our strong supplier relationships. This meant that despite the extensive upgrades, the financial impact on Keith Pattinson was minimal, aligning with their budgetary requirements. The uniform hardware setup has also streamlined ongoing support and maintenance efforts, allowing their IT teams to manage the network more effectively.

“Throughout our broadband upgrade project, Global 4 delivered exceptional service, ensuring timely execution and proactive communication at every stage. They handled all aspects with professionalism, coordinating closely with us to minimise disruption and ensure a seamless transition for our network upgrade. Global 4’s commitment to keeping us informed and supported at each milestone contributed greatly to the project’s success and has further strengthened our partnership and enabled us to maintain the highest service standards to all of our clients”