Lomond Group
Customer Story.

Lomond Group, operating in the UK’s rapidly expanding Private Rental Sector, has built a business model around acquiring quality regional firms, scaling them through further acquisitions, and offering essential support to drive growth. With over £2.7 billion of assets under management, they’ve expanded quickly across 29 branches and five different brands, but this rapid growth came with significant telecom challenges.

Lomond Group’s CEO, Bruce Evans, reached out to us to help, having experiences firsthand how Global 4 transformed telecoms for Countrywide, a business he was previously involved with. As Lomond expanded, they found themselves dealing with 17 different telecom providers, each with varied service levels, no central management, and systems that lacked basic features like caller ID. Managing multiple providers and systems not only created inefficiencies but also posed serious security risks. Additionally, their billing was a nightmare – 17 different bills arriving on different days, making it impossible to track or verify the costs.

Bruce needed a solution that would streamline Lomond’s telecoms infrastructure across all branches, while also reducing operational headaches and cutting costs.

We began by conducting a thorough audit of Lomond’s telecoms setup, compiling all data on their current providers and services. After reviewing the findings, we presented Bruce with a clear and comprehensive solution: centralising all services under a single, unified hosted telephone system with a leased line at each site, connected via an MPLS network.

This would ensure that each branch had the same infrastructure, allowing for consistent service levels and simpler management. A detailed rollout plan was created in consultation with Lomond, prioritising sites based on need. Our team surveyed each location to ensure the infrastructure was ready, and once the groundwork was complete, we handled all programming remotely to minimise disruption. Each site received an engineer visit to ensure smooth setup and that the system met Lomond’s specific needs. The same engineer managed the entire process for each site, ensuring continuity and a seamless deployment.

The results for Lomond Group have been transformative. Their running costs have been dramatically reduced, providing them with significant savings. Each of their sites now benefits from fast internet speeds and easy-to-use, unified phone systems, allowing directors and managers to seamlessly work from any location. The centralised management of their telecoms has greatly enhanced security across all branches, reducing potential risks. Billing has become much simpler, with a single itemised bill replacing the complex, time-consuming task of managing multiple invoices. In addition, Lomond now enjoys dedicated support from Global 4, making it easy to implement changes and updates as their business continues to grow. Overall, the new system has streamlined their operation, enhanced security, and positioned them for further success.

“Global 4 has made a huge difference to how we operate. The system they implemented has improved efficiency, security, and overall communication across all our branches. The cost savings and simplified billing have been game changes for us. I would highly recommend Global 4 to any business looking to modernise and centralise their telecoms.”

Bruce Evans – CEO of Lomond Group