Reeds Rains
Customer Story.

Founded in 1868, Reeds Rains has built a reputation for offering local expertise and knowledge, ensuring that buying, selling, letting, or renting a property is a smooth, straightforward process. Their commitment to delivering exceptional service is key to their success – and reliable communication is at the heart of that.

As a long-standing customer since 2010, Reeds Rains relied on Global 4 to provide their telephony system, which had proven reliable over the years. However, as technology evolved, their old system began to show its limitations. Though our account manager had recommended upgrading to a more advanced system, Reeds Rains initially chose to stick with the older setup due to a particularly busy period.

In early 2020, Reeds Rains began experiencing issues with their voicemail service. It became clear that the existing system needed an update to keep pace with their operational needs. At this point, they re-engaged with Global 4 to explore a solution.

Understanding the urgency and importance of maintaining seamless communication, we demonstrated our 8×8 Hosted Telephony System to Reeds Rains. The flexibility, reliability, and advanced features of this system were a perfect fit for their needs – allowing for easy remote work capabilities, which would soon become vital during the national lockdown due to COVID-19.

The switch to Global 4’s 8×8 Hosted Telephony System has provided Reeds Rains with a more resilient and scalable communication platform. Not only did the installation go smoothly, but the advanced features of the new system have also streamlined their operations, enabling remote working without any disruption. The enhanced voicemail and call management features have improved their response times, leading to increased customer satisfaction.

With the ability to adapt quickly during the national lockdown, Reeds Rains has seen a noticeable improvement in communication efficiency, allowing them to continue offering exceptional service to their clients despite the challenges posed by the pandemic.

“Any concerns we had about potential disruption were quickly put to rest. The installation was seamless, and the engineer was incredibly helpful throughout the process. Global 4 continues to offer great value and an excellent service, and I would gladly recommend them to any business looking for a cost-effective and easy to use telephone solution.”

Silas Rains – Managing Director