Here at Global 4, we met with a number of dentists in the past few years and established the telephony requirements for this industry that had never really been reviewed. With the evolution of new technology it quickly became apparent that with our experience in other industries, we could help dentistry practices save money whilst handling their calls more efficiently.
People often anticipate that when they call the dentist they will need to do so several times before they are able to reach someone to book an appointment or ask a question. This can leave people very frustrated and lead to a difficult conversation when they do finally speak to the receptionist.
Global 4 work with many groups in dentistry from Simply Smile, Essex Family Dental, Dental Design Studio and more. We have used our experience to help dentist surgeries overhaul their telephone systems, helping them save thousands in call costs and line rentals.
Where there is more than one surgery, you can share resources which gives greater control and reduces costs even further. You can budget for your telecoms expenditure accurately as calls to UK landlines and mobiles are included in our cloud based systems for dentists.
We can provide a range of equipment for your dental practice, allowing a blend of fixed and cordless handsets. The team can install additional equipment, whilst retaining the low monthly cost, for access across the surgery and the practice manager’s room.
Our systems enable you to manage your dentistry patients effectively with a call queuing system for the busy periods of the day. This reduces frustrations for people waiting to get through and enables your receptionist to balance people arriving or leaving the dentist with incoming calls.
The telephone systems can be integrated into many CRM packages on the market, including Systems for Dentists. This allows on-screen dialling and contact screen-pop for efficient system usage. The administrative portal is intuitive and very quick to navigate, making it easy to set messages for the weekend or general out of hours, ensuring callers receive the necessary information and management of their expectations.
We recognise that reporting on call activity and recording of calls is a must have. You can review extensive call statistics for your dentistry practice allowing you to balance your resources and monitor call response rates and times. By listening to call recordings, you can highlight training needs for your dentists and reception staff, as well as ensuring all communications are on brand for your dentistry business.
The Global 4 team can install the best system for your needs with options including a small on-site telephony system, a hosted solution housed at the local data centre or a centralised system covering the branch network. We can advise you on which would be the best option for your practice.
You can be assured of 24/7 support 365 days a year, and with technical staff based across the UK, you are never more than 90 minutes from us. If you would like to find out how we can help your dentistry business save money on your business telephone lines please contact firstname.lastname@example.org, call 01403 272910, or complete our online enquiry form.