Key benefits include:-
Call Recording - With several options ranging from an on-demand recording service, coming in at
a superb price point and an excellent low level dispute resolution tool, to fully comprehensive MIFID2 recording
where files are stored for 6 years and facility to pause for your PCI compliance obligations – NFON caters for
all your needs.
Music On Hold - Custom promotional material can be produced using our suite of available
professional vocal actors and lists of one-off PRS licencing musical options. This can be uploaded to the system
and will give your clients the best possible professional view of your business when calling in. Placing
material on hold also offers the opportunity for your clients to know of additional products you may have
available to you and can in turn generate you additional revenue.
Auto Attendant - Have your calls filtered to the right department or individual straight away
with our multi-level auto attendant options menu. This can direct calls to call queues, hunt groups, skill
services or even conference rooms or between sites! Perfect for managing the flow of incoming call traffic.
Maintainable and Scalable - Never pay for a software update with our hosted solution. By
removing your reliance on on-premise equipment we can ensure you have a solution that is always running the
latest version. In addition it is fully scalable from 2 to 249,000 users.
Call Statistics - Keep track on your call volumes, trends and individual user performance with
our in-depth call statistics. Why not schedule reporting for an automated insight into your business at an
interval deemed by you to be just right.
Nationwide Engineer Team - Global 4 cover the whole country, and are proud to say that an
engineer is never any further than 90 minutes away from you.
Voicemail to Email - – Get back to your clients wherever you are, by having your voicemails
delivered straight into your e-mail account. By servicing your voicemail on the move, you offer your clients the
best possible level of service and you can use this to your advantage to not only retain your existing clients,
but to aid you in the acquisition of new ones.
Smart Hunt Groups - Get back to your clients wherever you are, by having your voicemails
delivered straight into your e-mail account. By servicing your voicemail on the move, you offer your clients the
best possible level of service and you can use this to your advantage to not only retain your existing clients,
but to aid you in the acquisition of new ones.
Telecoms Price Guarantee - We are so confident we can improve upon your existing pricing
structure we will offer you £500 if we cannot beat what you are currently paying for your services. Simply
reference our price guarantee when getting a quote from us and we will do our bit to improve your costs.
Disaster Recovery - With the addition of mobile application alongside your desk phone, 4G
failover on your router, or even multi-WAN connection provisioning on a single router, Global 4 can cover all
bases to ensure you offer maximum exposure to your clients.
Reduce Costs - Global 4 have a strong track record of improving costs for all of our customers
against their incumbents. With the latest technology offering so much in the way of improved efficiency with
smart cost savings, why not become one of the many who not only move over to Global 4 but remain with us for
many years due to the impression we can make on your expenditure and business' operation.
Don't miss out on all the latest industry news, announcements, tips and deals from
Close