Mobile Account Management

Our proactive account management services cater to the efficient management of your mobile phone estate. We understand the importance of seamless communication and the need for immediate assistance when issues arise.

That’s why we provide direct contact information, ensuring a direct line of communication between our clients and our dedicated Account Managers. Whether you require assistance, have questions, or need guidance, our team is readily available to address your needs promptly and effectively.

To ensure that everything is running smoothly and to maintain a strong partnership, we conduct Quarterly Review meetings with our dedicated Account Managers. These meetings provide a valuable opportunity to assess the performance of your mobile phone estate, discuss any challenges or concerns, and identify areas for improvement.

We foster a collaborative environment where we can address any issues promptly, optimise your mobile management strategy, and ensure your business is consistently operating at its best.

You have the flexibility to add or remove caps and restrictions at your convenience through our customer portal. Simply access the portal and make the necessary adjustments as required.

Alternatively, you can contact your Account Manager via call or email, and they will be able to assist you in implementing and managing the changes. When any modifications are made, they will be promptly logged onto your account, and a unique reference number will be assigned to each request.

For all our solutions, we offer the option to either provide new SIM cards or facilitate a seamless migration of your existing SIM cards. When you choose to migrate your numbers to our new solution, we prioritise a smooth transition process.

Our dedicated team manages the entire journey from project initiation to completion. You will receive a comprehensive migration plan that outlines all the necessary information, including the scheduled transfer dates for each number. While most transfers are typically completed on the same day, larger projects may require a spread-out transfer process over a few days.

In addition to your Account Manager, Global 4 offers a customer portal that empowers you with self-service capabilities to efficiently handle and oversee your entire system.

Within this user-friendly portal, you will have the flexibility to perform SIM swaps, manage bars, and set limits and notifications for both spending and usage. Furthermore, the portal plays a crucial role in streamlining your billing processes. You can easily access and download your latest and past bills, as well as obtain comprehensive usage reports for detailed breakdowns.

Our portal provides access to comprehensive information to empower clients to gain insight about usage. These valuable insights include; data usages, call usages, and user overspending on a monthly basis.

Our interface provides additional features to enhance your experience such as, usage trends, and allows you to effortlessly manage your business mobiles with our intuitive tools. If you would like a demonstration of our portal, please contact one of our specialists today.