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Here at Global 4, we specialise in tailored telecoms solutions for vets practices and the veterinary industry, supplying market leading hosted telephony, broadband and mobiles. With a proven track record of installing VoIP solutions into vets practices and delivering quality customer service, we can revolutionise your communications.
Global 4’s hosted solution allows you to bring all your numbers across to the centrally managed system, which can route telephone calls to any number of extensions regardless of their geographic positioning. This means that if a call is unanswered in one location it can also be presented to another to spread the traffic. Additionally, easy access to the web portal allows you to forward calls to other sites straight away if one ever goes down.
After going through a tender process, Global 4 was the obvious choice for Bransgore Vets because of their attention to detail. They demonstrated how they could help us improve process and customer experience, as well as save money.
We suffered from missed calls through a lack of lines and an antiquated phone system. Global 4 installed a new system where everyone can be on the phone at the same time. Incoming callers never get an engaged tone and if we miss a call we have the ability to call them straight back. The phone system also integrated into our veterinary management software so we could see who was calling and get all of their details on the screen instantly.
“ Working with Global 4 has been a brilliant experience and the feedback from our customers has been superb. I would recommend Global 4 to any company as they really helped facilitate change ”
By applying a greeting menu on the hosted solution for incoming callers, Global 4 can provide an option for clients who wish to make a general enquiry or order a repeat prescription.
This option can then flow into an automated and personally recorded message giving them a brief rundown of the information required to return their call or process their prescription. This can subsequently go to voicemail so that the details can be left. Once done, staff can then pick up and process the enquiries and repeat prescriptions during quieter periods of the day.
By moving over to the hosted solution offered by Global 4, you will benefit from inclusive calls to all numbers beginning with 01, 02, 03 and 07 including UK mobiles.
Many companies from which you purchase your supplies have now removed their 084 premium numbers and replaced them with 03, the combination of which means you can benefit from a dependable and significantly lower monthly invoice value.